Simply put, we want you to be happy.

If you are not completely satisfied with your retail purchase we will CHEERFULLY do our best to make you happy.

We will exchange to your satisfaction, OR We will send you a 100% refund, less shipping charges.

TWO EXCEPTIONS:

1)  We reserve the right to charge a restocking fee of 5%, to cover costs, such as credit card fees, when an order is canceled on customer's request.

2)  Ceramic Rifle Plates are NOT returnable as they are vulnerable to damage if abused or improperly shipped.

We require two things from you:

1)  contact us by phone or email within 14 days of delivery, to tell us what corrective action is needed, and get a Return Authorization emailed to you with shipping instructions. We need to understand how and why the product didn't work for you, and exactly what corrective action is needed, AND

2)  We receive the product back in re-salable condition, within 21 days of delivery (pack rigid items with a LOT of cushioning, and ship INSURED).

This Guarantee does NOT apply to discounted quantity orders, or Custom, Special Order, or Made-to-Order items not normally stocked. If this applies to your order we will always let you know BEFORE you approve your order via email. Of course the applicable Manufacturer Warranty still applies. This Guarantee is part of our Legal Terms of Sale.

What a few of our customers say...

MANUFACTURER WARRANTY
on ProMAX Armor

ProMAX Vests are made in accordance with a strict Quality Control Program.

• The Ballistic Panels are guaranteed to be free of defects in material or workmanship for five (5) years from date of issue.
  
  
• The Outer Shell is guaranteed to be free of defects in material or workmanship for twenty-four (24) months from date of sale.
  
  
• In the event such a defect is found, return the vest to us, at our discretion we will repair or replace the defective part or the entire vest.
  
  
• THE WARRANTY IS EXTENDED ONLY TO THE ORIGINAL USER-PURCHASER.
  
  
• Warranty is void if you fail to follow the washing and care instructions recommended, or if the vest is subject to abuse or abnormal use.

THIS WARRANTY IS IN LIEU OF ALL WARRANTIES INCLUDING THE IMPLIED WARRANTIES OF FITNESS AND MERCHANTABILITY. INCIDENTAL AND/OR CONSEQUENTIAL DAMAGES ARE EXCLUDED FROM THIS WARRANTY.